Our custom shop guitars typically take 12-16 weeks to build from order confirmation. Each instrument is handcrafted by our skilled luthiers with meticulous attention to detail. We'll keep you updated throughout the process.

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout. All international shipments are fully tracked and insured.

Please note that any import duties, taxes, or customs charges are the responsibility of the customer and will vary depending on your country’s regulations.

PJD Guitars Limited Warranty

1. Warranty Coverage

PJD Guitars (“PJD”) warrants that all new PJD guitars purchased from an authorised dealer or directly from PJD are free from defects in materials and workmanship under normal use for the periods outlined below.

This warranty applies to the original retail purchaser only and is non-transferable.

2. Warranty Periods

UK-Built Instruments

• Lifetime warranty on the original owner against defects in materials and workmanship (subject to the limitations below).

Origin Series (Indonesia-built)

• 2-year limited warranty from the date of original purchase.

3. What Is Covered

This warranty covers:

• Structural defects in the body or neck
• Manufacturing faults in materials or workmanship
• Factory-installed hardware and electronics (subject to normal use)

At PJD’s discretion, covered items will be:

• Repaired, or
• Replaced with an equivalent product if repair is not feasible

4. What Is Not Covered

This warranty does not cover:

Normal Wear and Tear

• Frets, strings, nuts, saddles
• Finish wear, fading, checking, or cosmetic ageing
• Plating wear on hardware

Environmental Damage

• Cracking, warping, or movement due to humidity, temperature, or climate changes
• Damage caused by improper storage or transport

Setups & Maintenance

• Routine adjustments (neck relief, action, intonation)
• String changes or general servicing

Misuse or Modifications

• Damage from accidents, impact, or neglect
• Unauthorised repairs or modifications
• Alterations to electronics or hardware not installed by PJD or an authorised technician

Consumable Components

• Batteries (where applicable)
• Cases or gig bags (unless defective on delivery)

5. Consumer Rights (UK & International)

This warranty is provided in addition to, and does not affect, your statutory rights.

• In the UK, your rights under the Consumer Rights Act 2015 remain unaffected.
• In the EU, this warranty operates alongside your legal guarantee rights.
• In other jurisdictions, local consumer protection laws may grant additional rights.

6. Proof of Purchase

A valid proof of purchase (receipt or invoice) is required to make a warranty claim.

7. Making a Warranty Claim

To initiate a claim:

1. Contact PJD or your authorised dealer with:

• Proof of purchase
• Description of the issue
• Photos (where possible)

1. PJD will assess the claim and provide instructions.
2. If return is required:

• The instrument must be securely packaged
• Shipping arrangements will be advised on a case-by-case basis

8. Shipping & Costs

• Within the first 6 months (UK/EU): PJD will typically cover reasonable return shipping costs for valid claims.
• After this period: shipping costs may be the responsibility of the customer.
• International customers may be responsible for shipping, duties, and taxes unless otherwise agreed.

9. Limitation of Liability

To the fullest extent permitted by law, PJD shall not be liable for:

• Indirect or consequential loss
• Loss of use, income, or business
• Damage to third-party equipment

Nothing in this warranty limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

10. Registration (Optional)

Customers are encouraged to register their instrument with PJD to streamline support and service, though registration is not required for warranty coverage.

11. General

PJD reserves the right to:

• Determine whether a defect is covered under this warranty
• Repair or replace products with comparable models or components

We encourage customers to visit one of our authorised dealers to experience PJD guitars in person. Our dealers are best placed to guide you through the range and help you find the right instrument.

We accept all major credit cards, PayPal, and bank transfers. For custom shop orders, we require a 50% deposit at order placement, with the remaining balance due before shipping. Payment plans are available for qualifying customers—please contact us for more details.

Our Custom Shop offers a wide range of options, allowing you to tailor your instrument to your exact preferences—from woods and finishes to pickups and hardware.

For the best results, we recommend getting in touch so we can discuss your individual requirements in detail.

All PJD guitars, from both our Custom Shop and Origin Series, are supplied with a high-quality padded gig bag. Each instrument is carefully set up prior to dispatch to ensure it arrives ready to play. Custom Shop builds also include detailed documentation of the process.