Terms & Conditions
This website is owned and operated by PJD Guitars.
Unit 2, Pocklington Industrial Estate
Pocklington, Nr York
If you need to contact us please use the email details above.
This website is owned and operated by PJD Guitars. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to purchase through our website, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. If under 16 you must have the card holders permission to purchase. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Make a contract with us When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
How to place order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased. Carriage charges will be shown prior to you placing your order. You will be required to pay for the goods in full at the time of ordering. We use secure payment facilities for online purchases. Promotional prices only apply during the period stated. All prices quoted on our website are in UK pounds and include Value Added Tax, (VAT), at the current rate. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Only voucher codes obtained from PJD Guitars will be honoured.
• Our site uses the PAYPAL Payment Gateway.
PAYPAL uses a secure payment gateway to ensure your transactions are safe and secure over the internet. You can pay using your PAYPAL account or by direct card payment through PAYPAL. Just follow the payment instructions at the checkout.
How do I make a return or exchange?
Return and Refund Policy
If you need to return an item you can return any unused, undamaged product with the tags attached. Simply return it with its included accessories and packaging along with the returns form within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
Unit 2, Pocklington Industrial Estate
Pocklington, Nr York
If you would like to return your guitar please send the package, in accordance with the information above. PLEASE NOTE: We cannot take responsibility for items that are returned with a shipping method through which you can not trace the package. Please note that we cannot refund for the initial shipping charges of your order. Also, any duty or taxes paid to return the product is your own responsibility. If you alert us of the fact that you are returning the item within a 14 day period from placing the order we will issue you a full refund to your original payment method. If you alert us after the 14 day period but within 30 days, we will email you a store coupon code equal to the cost of your order. Unfortunately, we do not offer a refund if it has been more than 30 days since you placed the order. Returns must be in their original packaging with tags attached or they may be subject to a 15% restocking fee.
Delivery & Carriage Charges
Goods will normally be dispatched from us within 1-3 working days and any estimated dispatch date is an estimate, which can change without notice.
• UK Free Delivery - Signed Shipping (1-3 Business Days) - £0.00
• Worldwide Shipping (3 - 10 Business Days) - £30.00
We will normally deliver goods within 1-3 working days of dispatch. We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order. Disposal of packing materials is your responsibility. If there is no one to accept the order the goods may be returned to the postal system used for collection by you. You can not change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within one working day of delivery of the items. If the goods are lost or damaged please report this to us within two working days from the delivery day. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company. Retention of right to change offering - We may, without prior notice, change the products; stop providing certain products or any features of the services we offer; or create limits for the services.
We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Warranties & responsibility for services and products
If we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. This does not cover general wear and tear due to use or misuse. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Ownership of intellectual property, copyrights and logos
The products and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of PJD Guitars. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You agree to indemnify and hold PJD Guitars harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall PJD Guitars be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, PJD Guitars assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically.
Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, (U.K.), without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information? We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
• To provide a great experience for our visitors and customers.
• To identify your registered members (users who registered to our site)
• To monitor and analyze the performance, operation and effectiveness of our web platform.
• To ensure our platform is secure and safe to use. Type of cookies we use:
• First-party cookies: Cookies that our Wix platform places on our site.
• Third-party cookies: Cookies that are placed and used by third parties. By default, our Wix platform does not place this kind of cookies on Wix based sites.
• Session (transient) cookies: These cookies are erased when you the visitor close your browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
• Persistent (permanent or stored) cookies: These cookies are stored on a your hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about you, such as web surfing behaviour or your user preferences for a specific site. Category:
• Strictly necessary cookies: These are the cookies that let you browse through our site. They are also necessary for security reasons.
• Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at:
Further Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: